Frequently Asked Questions
Browse the existing FAQ information about usage, compatibility, payments and support. Search by keyword or filter by topic.
Questions & Answers
The software works according to the plan you purchase. The higher plan (enterprise) can generate up to $4,000 USD/24 hours.
PayPal account compatibility is organized by verification status and account type:
Supported platforms and editions:
Available payment options include:
Availability and fees can vary by payment method. Review the corresponding payment page before paying. External banks, wallets, exchanges, networks or providers may apply their own charges.
Support and contact options listed on this page include:
TelegramDirect contact channel
For additional questions, use one of the available contact channels shown on the site.
Software is the desktop edition, Browser Extension provides browser-based access for supported browsers, and Mobile is designed for Android and iOS devices. Choose the version that best matches the device and environment you plan to use.
Choose Software if you mainly use a desktop computer, Browser Extension if you prefer browser-based access, or Mobile if you primarily use a phone or tablet. Review the features and pricing of each edition before purchasing.
Each product edition has its own pricing and purchase options. A plan purchased for one edition does not automatically include the other editions unless specifically stated.
The Mobile edition supports Android 4.4 or later and iOS 11.0 or later.
The Browser Extension is designed for major supported browsers. Check the Browser Extension page for the latest compatibility information before installation.
Each plan provides a different level of access, limits, device allowance and included features. Pro is the entry plan, Premium includes additional capabilities, and Enterprise provides the highest available limits and feature set. Compare the pricing table before choosing.
Annual pricing is calculated from 12 monthly payments and then reduced by 50%. For example, a $250 monthly plan has a regular annual value of $3,000 and an annual discounted price of $1,500. Payment processing fees, when applicable, are added separately.
Cryptocurrency and Volet have 0% additional fee. Apple Pay and Google Pay use 3%, PayPal 6%, Skrill, Neteller and Wise 10%, Amazon US Gift Card and Debit / Credit Card 20%, and Western Union / MoneyGram 30% for Enterprise purchases. Other methods are confirmed before payment.
The website does not add an additional processing fee for Cryptocurrency payments. However, an external wallet, exchange or blockchain network may charge its own transaction or network fee.
Western Union / MoneyGram is currently offered only for Enterprise purchases and includes the processing fee shown on the corresponding payment page.
Plan upgrade availability depends on your current purchase and account status. Contact support with your order information to confirm the available upgrade options.
Device limits depend on the selected plan. Review the pricing and feature table for the version you are purchasing to see the device allowance included with each plan.
If you need to move your access to another device, contact support before making the change. Device-transfer availability depends on the applicable license conditions.
VPN or proxy compatibility may depend on the product edition, network configuration and selected plan. If you experience a connection problem, contact support with your device and network details.
Contact support and provide the email used for the purchase, selected product, plan, payment method and transaction reference. Do not send passwords, private keys, wallet seed phrases, CVV codes or full card details.
The website uses encrypted connections to help protect data while it travels between your browser and the website. Use the official links shown on the site and avoid sending passwords, private keys, seed phrases or full payment credentials through support messages.
Include your email address, product edition, plan, device or operating system, a clear description of the issue and, when relevant, your order or transaction reference. Do not include passwords or sensitive payment credentials.
For any additional questions, please contact us through the Contact section and include the details of your inquiry.